Our customs points in Jordan
We don't follow your file from a distant office. We are present at six Jordanian customs points — from Aqaba Port to Amman's Al-Madouna depot — with our head office inside the port.
Why the customs point decides half the outcome
Most of what happens in a clearance file does not happen on a screen. It happens at the desk, with the inspector, in the yard. When an extra document is demanded or a valuation is disputed, the difference between resolving it in an hour and resolving it in three days is having a broker physically there.
So our presence sits at the points Jordan's goods actually arrive through: sea at Aqaba, air at Queen Alia, e-commerce parcels at Al-Muqabalein, the free zone at Zarqa, the Al-Omari land crossing, and Amman's Al-Madouna customs depot.
Each of the six has its own rhythm, its own paperwork and its own usual regulators. What follows is what each one is, and what it suits.
- Aqaba Customs — the Kingdom's only seaport
- Queen Alia Airport Customs — air cargo, in and out
- E-Commerce & Express Mail Centre — Al-Muqabalein
- Free Zone — Zarqa
- Al-Omari border post — the land crossing with Saudi Arabia
- Amman Al-Madouna — the inland depot east of Amman
Aqaba Customs — head office
Aqaba is the Kingdom's only seaport, and it is where containers, bulk cargo, vehicles and most goods imported in volume come in. Our head office is inside the port itself, which means inspection, valuation and a request for a missing document get dealt with the same day rather than the next one.
Aqaba sits inside the Aqaba Special Economic Zone, which has its own entry and exit regime, distinct from the rest of the country. Cargo that stays inside the zone follows the zone's rules; cargo leaving it for the Jordanian market needs a further procedure. In Aqaba we provide devanning and clearance together — not clearance alone followed by a hunt for someone to unload the container.
Best suited to: full containers, bulk cargo, factory inputs, vehicles, and anything arriving by sea. The Aqaba clearance page in detail.
Queen Alia International Airport Customs
Air freight is a different animal: smaller quantities, higher value per kilo, and a tighter clock. The goods land within days, and the paperwork often travels with them rather than ahead of them — which is exactly where the delay sits.
We work airport customs on both inbound and outbound: urgent spare parts, medical devices, samples, the supplies a production line is waiting on. And because airport storage charges accrue quickly, we open the clearance file from a photo of the invoice before the shipment takes off, not after it lands.
Best suited to: urgent shipments, high-value low-volume goods, spare parts. The airport clearance page in detail.
E-Commerce and Express Mail Centre — Al-Muqabalein
This is the facility dedicated to e-commerce parcels and express mail in Amman, located in Al-Muqabalein. Its rules differ from conventional customs: parcels are small and numerous, values vary widely, and the file is built around the parcel rather than the container.
We keep an office at the centre and work with online retailers and with importers bringing in small, repeated quantities. If you handle a large parcel volume monthly, the difference between processing them one by one and processing them inside a single file is substantial in both time and cost.
Best suited to: online-store parcels, small repeat shipments, product samples. The e-commerce parcels page in detail.
Free Zone — Zarqa
A free zone is not an entry point in the usual sense. It is somewhere goods are held without entering the local market and without duty being paid. It is used to hold stock until a buyer appears, to re-export, or to break a large consignment into batches released into the Jordanian market over time.
We handle entering the goods into the zone, holding them there, and taking them out again — either into the local market once clearance is completed, or as an export.
Best suited to: goods whose destination is not yet settled, re-exports, and staging large consignments. The free zone page in detail.
Al-Omari border post — the land crossing with Saudi Arabia
Al-Omari is the land crossing between Jordan and Saudi Arabia, carrying goods to and from Saudi Arabia and the Gulf states by road — the UAE, Kuwait, Qatar, Bahrain and Oman. It serves imports and exports alike, as well as transit cargo entering Jordan in order to leave it for somewhere else.
Jordan has two further land crossings with Saudi Arabia — Al-Mudawwara and Al-Durra, both in the south. Other overland destinations have their own crossings: Al-Karameh east to Iraq, and Jaber and Ramtha north to Syria — and we handle transit files bound for them from the Jordanian side through to the declaration closing at the exit point.
Road cargo carries an extra sensitivity: the truck is waiting, and every idle hour is a cost to the carrier before it becomes a cost to you. We follow the procedure at the crossing itself, and handle transit declarations, their guarantees, and their closure at the exit point.
Best suited to: road imports and exports with Saudi Arabia and the Gulf, and transit movements to Iraq, Syria and the Gulf states.
Amman Al-Madouna Customs
Al-Madouna is an inland customs centre east of Amman, not a border crossing. Its value is that it brings the customs procedure close to the market itself: goods enter Jordan through another point, move under customs control to Al-Madouna, and clear there — minutes from warehouses in Amman, Sahab and Zarqa instead of three hours away in Aqaba.
That matters most to importers whose business sits in and around Amman: a shorter distance between release and warehouse, one carrier instead of two, and a procedure you can reach yourself.
Best suited to: importers in Amman, Zarqa and Sahab, and goods best cleared near their final destination.
How we pick the point with you
The point is not always a free choice — sea cargo enters at Aqaba and air cargo at the airport, and that is settled. But what happens after entry is a real decision: does the shipment clear at the point of entry, or move under customs control to a centre nearer your warehouse and clear there?
The answer turns on three things: where your warehouse is, whether your goods need approval from a regulator present at one point and not another, and what an extra day in the yard costs you compared with the cost of moving under control. We work that out with you before the shipment arrives, not after it is standing in the yard.
Questions we get asked
Do I have to clear my shipment at the point it entered through?
How does Aqaba differ from the other points?
Is Al-Madouna a border crossing?
I import small, repeated quantities — which point suits me?
Send us the documents — we'll tell you what's missing
We read the invoice, certificate of origin and bill of lading, and tell you what will stop your shipment before it arrives — not after it is sitting in the yard. No obligation.